Cat Sitting Services in Toronto

Policies

Please take the time to read our policies. They help us to keep things running smoothly and safely.

Payments

Bookings are to be paid in full prior to start of the cat sitting service by credit card only. Cat Sitter Toronto Inc. accepts all major credit card including: VISA, MasterCard, and American Express. Approximately one-week prior to your departure date you will receive an e-mail copy of your cat sitting invoice.

Cat Sitter Toronto Inc. requires a minimum 48-hour notice for cancellation of cat sitting services. Cancellations inside this notice period are subject to a charge equal to two (2) days of the booked service value, or the remaining booked visits, whichever is lesser.

NOTE: Bookings over the Christmas and New Year’s season must be paid in full by December 1, are non-refundable and cannot be used as credit toward future visits.

Early returns are subject to the cancellation policy above. If more than 2 days remain in the booking term, no refund will be provided; however, a credit for future service will be applied to your account.

The client is responsible to cover any expenses over and above the cat sitting service in the event of: pet illness/veterinarian visits; obtaining food, medication, or supplies; and/or wait time related to approved emergency home maintenance. If required for visits, parking fees are the client’s responsibility, charged at cost.

Keys

You have a few options to grant us access to your home. Our preferred method is to use a lockbox. The benefit of using a lockbox is the key is then available to others that may need it – the cleaners, your contractor, etc..

If you live in an apartment or condo building with 24-hour concierge service, we will gladly pick up your keys and return your keys after each visit. Keep in mind, time spent picking up keys and returning them is included in visit time.

Please Note: Cat Sitter Toronto does not keep keys on file. Access to homes must be through a lockbox or concierge

Timing of Cat Visits

When there is no medical reason to visit at a specified time, we ask owners to book ‘Any time of day’ visits. In this case we choose, based on schedule and travel route, the best time to visit with your kitties.

You also have the option to tailor your visits to your travel plans. If you are leaving early in the morning and would like a visit the same day, you can request a visit window better suited to your schedule. A surcharge for this option does apply. Premium surcharges for Morning or Evening only visits will increase to 15% per visit.

Twice-a-day visits are scheduled 8-12 hours apart. Kitties that require time-sensitive medicines will be given priority.

We do our absolute best to accommodate your visit time requests. However, please bear in mind, we are dealing with kitties and traffic… both are unpredictable.

647-360-2504

catsitter@catsittertoronto.ca