Cat Sitter Toronto

"Caring for cats isn’t what we do, it’s who we are!"

"Caring for cats isn’t what we do, it’s who we are!"

647-360-2504

YOUR QUESTIONS ANSWERED:
AN INTERVIEW WITH CHARLENE, OWNER OF CAT SITTER TORONTO

People are very protective of their pets, so we get a lot of questions from prospective clients about who we are, what cat sitting services in Toronto we provide and where, payment methods, rates and more. As a convenience we have gathered the questions we hear most often and provided the answers here. Click on any of the following headings to jump directly to that question. Have a question that is not addressed here? Use the eform at the bottom of this page to share it with us, or you can call our office during business hours.

How do I become a client of Cat Sitter Toronto?

It’s simple and easy: Book your appointment online or contact our office via telephone or email.

Which areas of Toronto do you serve?

Cat Sitter Toronto serves many Toronto neighbourhoods, including:

  • St. James Town
  • Cabbagetown
  • Regent Park
  • Trefann Court
  • West Don Lands
  • Garden District
  • Downtown
  • Chinatown
  • Entertainment District
  • East Bayfront
  • Bathurst Quay
  • Distillery District
  • Financial District
  • The Beach
  • Upper Beaches
  • Beach Hill
  • Fallingbrook
  • Birch Cliff
  • Danforth Village
  • Leslieville
  • Greenwood-Coxwell
  • Blake-Jones
  • Riverdale
  • Playter Estates
  • Crescent Town
  • Pape Village
  • Woodbine Lumsden
  • Liberty Village
  • King West Village
  • West Queen West
  • Trinity Bellwoods
  • Little Portugal

The neighbourhoods listed here do not represent a complete list of areas we cover.
If you are unsure if we cover your location, please feel free to email or give us a call.

Why should a cat owner use a cat sitter?

Unlike most dogs, cats like to keep familiar surroundings. The experts agree that staying in their own homes keeps cats from enduring the stress of transport and being in contact with other animals. Cat Sitter Toronto ensures cats are able to maintain their regular routines with respect to diet and daily activity, plus get undivided attention during the daily visits. And in addition to ensuring a stress-free time for your cat while you are away on business or vacation, you too can have complete peace of mind knowing your cat is in good hands.

What cat sitting services do you offer?

Cat Sitter Toronto has a number of options to meet your cat sitting needs, including 30-, 45- and 60-minute visits of quality time with your cat. You can schedule twice a day visits if you feel one visit a day isn’t enough.

Why would I choose Cat Sitter Toronto over other pet sitting services?

As the owner and operator of Cat Sitter Toronto, I am committed 100% to over-the-top cat care and complete customer satisfaction. As an experienced user of cat sitting services over the years, being able to go on a short business trip or multiple week vacation and not having to worry about my cats made the trip even more enjoyable. You must be able to trust that your cats are in good hands. You can be assured of that trust in Cat Sitter Toronto. We know they are more than just cats – they’re family – and you have my personal guarantee of top notch treatment of your fur babies. We simply love cats and look forward to caring for yours while providing you with complete peace of mind.

How does the cat sitter get the keys to my property?

You have a few options to grant us access to your home. Our preferred method is to use a lockbox. The benefit of using a lockbox is the key is then available to others that may need it – the cleaners, your contractor, etc.

If you live in an apartment or condo building with 24-hour concierge service, we will gladly pick up your keys on our first visit and return them again after our last visit. Keep in mind, time spent picking up keys and returning them is included in visit time.

If you would like to leave a key on file with Cat Sitter Toronto, we will need two (2) copies of your keys and two (2) access fobs that are required to enter into your property.

If neither of these options work for you, we can pick-up the key before services commence and return them at the completion of our visits. There is a charge for this service.

NOTE: We cannot leave keys behind in a mailbox or hidden on a property. And due to privacy and security of our staff members, keys cannot be dropped off at sitter’s homes.

Are you bonded and insured?

Yes, Cat Sitter Toronto is fully bonded and insured through PROfur. For your peace of mind all of our employees have undergone recent criminal background checks.

What payment methods do you accept?

Cat Sitter Toronto accepts all major credit card including: VISA, MasterCard, and American Express. Approximately one-week prior to your departure date you will receive an e-mail copy of your cat sitting invoice. Payment for services is due on, or before, the day of our first scheduled visit.

Is it more expensive for holiday bookings?

Special holidays are subject to an additional fee of 50% of visit costs, these days include: New Year’s Eve, New Year’s Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving Day, Christmas Eve, Christmas Day and Boxing Day.

Do you administer medications to cats?

We have experience in administering various forms of medications (as long as the cat is willing). NOTE: If your cat is on any medications, we may request a trial run. Regular rates will apply for this visit.

What happens if my cat becomes ill when I am out of town?

All cat sitters at Cat Sitter Toronto have been trained in pet first aid and are knowledgeable in handling emergency situations.

During our onboarding process you are asked to provide us with information regarding kitty’s health history. If your cat shows signs of illness or injury, we will make every attempt to contact you. If we are unable to reach you, we will call your emergency contact for direction. If we are unable to reach either we will rely on your vet’s discretion. All of our cat sitters have access to your vet information at each visit.

If your cat requires vet assistance, we will bring your cat to your vet. If it isn’t within their operating hours, we will bring kitty to the emergency vet.

Cat Sitter Toronto is not responsible for any cost incurred as a result of a vet visit. This is why we encourage you to call your vet prior to each out-of-town trip and have your credit card on file.

Additional time spent transporting your cat to the vet, whether for a vet visit or for after-care, will be billed at our hourly rate in effect.

Will you visit my cat every other day?

There are a couple reasons why we cannot do every-other-day visits. It’s a safety issue. We have seen instances where kitties have gotten themselves into unusual places and they need assistance to get out – got themselves trapped in a closet or bathroom, for instance. As well, cats are very good at hiding illnesses. A lot can change in 48 hours and by that time, it may even be too late for medical intervention at a vet. We visit every 24 hours to make sure kitty is healthy and has access to their food and water.

Do you send daily updates?

Towards the end of our visit, your catsitter will take a couple of minutes to write you a message about the visit, often including photos if kitties are willing posers. Should the sitter have any concerns about something that happened during our visit we will include details.

If we are visiting with your fur kids more than once a day, we generally send one update per day.

When will you be visiting my cat?

When there is no medical reason to visit at a specified time, we ask owners to book ‘Any time of day’ visits. In this case we choose, based on schedule and travel route, the best time to visit with your kitties.

After the first visit, we will continue visiting with your kitties about every 24 hours (for once a day visits). So if we visit in the morning on the first day, you can expect all subsequent visits to be in the morning as well.

You also have the option to tailor your visits to your travel plans. If you are leaving very early in the morning and would like a visit the same day, you can select a visit time customized to your travel schedule.

Twice-a-day visits are scheduled 8-12 hours apart. Kitties that require time-sensitive medicines will be given priority.

We do our absolute best to accommodate your visit time requests. However, please bear in mind, we are dealing with kitties and traffic… both are unpredictable.

Who will be visiting my cats?

As cat owners ourselves, we understand and appreciate the bonding process that happens between a sitter and your kitty cats. For this reason we do our best to minimize the number of cat sitters your cat is exposed to.

Each home is assigned a primary cat sitter, along with back-up cat sitters. Typically the person coming to do your in-home consultation is your primary cat sitter. Your primary sitter will be completing your visits whenever they are available. But, like yourself, no one wants to work 365 days a year and everyone gets sick once in a while, or wants a day off. It is on these days that a back-up sitter will be doing the visits with your kitties.

If you have requested twice a day visits, one sitter will likely complete the morning visit and a back-up will visit in the evening – otherwise, it makes for very long days for our sitters… and we want our sitters to be energetic and happy when they visit your fur kiddos.

This team approach ensures we will always have someone available to complete your scheduled visits.

What is your cancellation policy?

Cat Sitter Toronto requires a minimum 48-hour notice for cancellation of cat sitting services. Cancellations inside this notice period are subject to a charge equal to two (2) days of the booked service value, or the remaining booked visits, whichever is lesser.

May I leave my cat sitter a tip?

You sure can! It is not required, but if you feel your cat sitter has gone the extra mile, feel free to tip accordingly. All tips in their entirety will be given to your cat sitter and not held by Cat Sitter Toronto.

Where can I go for additional information about cats and animal care?

Find additional information on caring for cats and other animals by following these links:

Toronto Cat Rescue
Toronto Humane Society®
Ontario SPCA
Feral Toronto
Ontario Veterinarian Medical Association
Toronto Animal Services

Ask a Question

Use this form to share any questions you have about the services provided by Cat Sitter Toronto. We do our best to answer all correspondence promptly, usually within 24 hours.

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Service Areas (Downtown Toronto & East End)

  • St. James Town
  • Cabbagetown
  • Regent Park
  • Trefann Court
  • West Don Lands
  • Garden District
  • Downtown

  •  Chinatown

  • Entertainment District

  • East Bayfront

  • Bathurst Quay

  • Distillery District

  • Financial District

  • The Beach

  • Upper Beaches

  • Beach Hill

  • Fallingbrook

  • Birch Cliff

  • Danforth Village

  • Leslieville

  • Greenwood-Coxwell

  • Blake-Jones

  • Riverdale

  • Playter Estates

  • Crescent Town

  • Pape Village

  • Woodbine-Lumsden

  • Liberty Village
  • King West Village
  • West Queen West
  • Trinity Bellwoods
  • Little Portugal

If you’re unsure if we cover your specific area, please feel free to email or give us a call.