“What Greater Gift than the Love of a Cat?”

– Charles Dickens

Your Questions Answered:
An Interview with Charlene, Owner of Cat Sitter Toronto

People are very protective of their pets, so we get a lot of questions from prospective clients about who we are, what cat sitting services in Toronto we provide and where, payment methods, rates and more. As a convenience we have gathered the questions we hear most often and provided the answers here. Click on any of the following headings to jump directly to that question. Have a question that is not addressed here? Use the eform at the bottom of this page to share it with us, or you can call our office during business hours.

Cat Ask Cat Sitter Toronto a Question

How do I book a cat visit with Cat Sitter Toronto? 

It’s simple and easy: Book your appointment online or contact our office via telephone or email.

Which areas of Toronto do you serve?

Cat Sitter Toronto serves many Toronto neighbourhoods, including:

  • St. James Town
  • Cabbagetown
  • Regent Park
  • Trefann Court
  • West Don Lands
  • Garden District
  • Downtown
  • Chinatown
  • Entertainment District
  • East Bayfront
  • Bathurst Quay

  • Distillery District
  • Financial District
  • The Beach
  • Upper Beaches
  • Beach Hill
  • Fallingbrook

The neighbourhoods listed here do not represent a complete list of areas we cover.
If you are unsure if we cover your location, please feel free to email or give us a call.

Why should a cat owner use a cat sitter?

Unlike most dogs, cats like to keep familiar surroundings. The experts agree that staying in their own homes keeps cats from enduring the stress of transport and being in contact with other animals. Cat Sitter Toronto ensures cats are able to maintain their regular routines with respect to diet and daily activity, plus get undivided attention during the daily visits. And in addition to ensuring a stress-free time for your cat while you are away on business or vacation, you too can have complete peace of mind knowing your cat is in good hands.

What cat sitting services do you offer?

Cat Sitter Toronto has a number of options to meet your cat sitting needs, including 30- and 60-minute visits of quality time with your cat. You can schedule twice a day visits if you feel one visit a day isn’t enough. Cat Sitter Toronto also offers overnight visits for cats that have a tendency to get lonely and need that extra time. Availability for overnight visits is limited, so you will need to book early. We have experience in administering various forms of medications. Every visit includes food and water replenishment, litter box cleaning, and playtime. You have the option to receive a daily update on your cat’s status, if you would like. Whether it’s an overnight business meeting or a multiple week vacation, we have packages to meet your cat’s needs.

Why would I choose Cat Sitter Toronto over other pet sitting services?

As the owner and operator of Cat Sitter Toronto, I am committed 100% to over-the-top cat care and complete customer satisfaction. As an experienced user of cat sitting services over the years, being able to go on a short business trip or multiple week vacation and not having to worry about my cats made the trip even more enjoyable. You must be able to trust that your cats are in good hands. You can be assured of that trust in Cat Sitter Toronto. We know they are more than just cats - they're family - and you have my personal guarantee of top notch treatment of your fur babies. We simply love cats and look forward to caring for yours while providing you with complete peace of mind.

How does the cat sitter get the keys to my property?

If you are a first time client of Cat Sitter Toronto, we will drop by your home for an initial assessment and to meet your cat(s) to understand their routines and fill out the necessary paperwork. This first time visit is free of charge. We will need a set of keys for your property at that time and will keep them secure for future visits unless you request them to be returned. Key pick-up and/or drop off is subject to a $20 plus HST per return trip. Due to insurance regulations, we cannot leave keys behind in a property or a mailbox.

Are you bonded and insured?

Yes, Cat Sitter Toronto is fully bonded and insured through Binks Insurance Brokers Limited. For your peace of mind all of our employees have undergone recent criminal background checks.

What payment methods do you accept?

Cat Sitter Toronto accepts many types of payment including: cash and cheques, email money transfer, VISA, and MasterCard. All services must be paid in advance of the first visit.

Is it more expensive for holiday bookings?

Special holidays are subject to an additional fee of 50% of visit costs, these days include: New Year’s Eve, New Year’s Day, Valentine’s Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving Day, Christmas Eve, Christmas Day and Boxing Day.

Do you administer medications to cats?

We have experience in administering various forms of medications (as long as the cat is willing). NOTE: If your cat is on any medications, we may request a trial run. Regular rates will apply for this visit.

What happens if my cat becomes ill when I am out of town?

All cat sitters at Cat Sitter Toronto have been trained in pet first aid and are knowledgeable in handling emergency situations.

During our in-home consultation you are asked to provide us with information regarding kitty’s health history. If your cat shows signs of illness or injury, we will make every attempt to contact you. If we are unable to reach you, we will call your veterinarian for direction. All of our cat sitters have access to your vet information at each visit.

If your cat requires vet assistance, we will bring your cat to your vet. If it isn’t within their operating hours, we will bring kitty to the emergency vet.

Cat Sitter Toronto is not responsible for any cost incurred as a result of a vet visit. This is why we encourage you to call your vet prior to each out-of-town trip and have your credit card on file.

Additional time spent transporting your cat to the vet, whether for a vet visit or for after-care, will be billed at $40/hr.

Will you visit my cat every other day?

There are a couple reasons why we cannot do every-other-day visits. It’s a safety issue. We have seen instances where kitties have gotten themselves into unusual places and they need assistance to get out – got themselves trapped in a closet or bathroom, for instance. As well, cats are very good at hiding illnesses. A lot can change in 48 hours and by that time, it may even be too late for medical intervention at a vet. We visit every 24 hours to make sure kitty is healthy and has access to their food and water.

What if there is a problem in my home while I am away?

During our initial consult, we collect information regarding your landlord, plumber, electrician, etc. If we notice something wrong in your home, we will attempt to contact you. If it’s non-emergency situation, you can deal with it upon arrival home. If it’s an emergency and we cannot reach you, we will contact the individuals you provided. Additional time spent dealing with home emergencies will be billed at $40/hr. Cat Sitter Toronto is not responsible for any costs incurred for a home emergency.

Do you send daily updates?

We sure do! During our consultation we will ask if you would like to receive daily updates. Daily updates are provided once a day with a 30-minute visit. If you have booked a 15-minute visit we will send an update whenever time permits.

Can I pick the time you visit?

Because of the unpredictable nature of our schedule, we cannot guarantee the exact time we will visit. However, we do our best to guarantee specific time slots when we will visit your kitty:


7:00 AM – 11:00 AM


1:00 PM – 4:00 PM


5:00 PM – 8:00 PM

If you do not have a preference, you can choose to have your kitty visited anytime of the day. Once-a-day visits happen every 24 hours. So, if we do a morning visit at 7:00 AM, we will return to see kitty at approximately 7:00 AM the next morning. Twice-a-day visits are scheduled 10-12 hours apart. Kitties that require time-sensitive medicines will be given priority.

What is your cancellation policy?

Cat Sitter Toronto requires a minimum 48-hour notice for cancellation of cat sitting services. Cancellations inside this notice period are subject to a charge equal to 2 days of the booked service value.

May I leave my cat sitter a tip?

You sure can! It is not required, but if you feel your cat sitter has gone the extra mile, feel free to tip accordingly. All tips in their entirety will be given to your cat sitter and not held by Cat Sitter Toronto.

Where can I go for additional information about cats and animal care?

Find additional information on caring for cats and other animals by following these links:

Toronto Cat Rescue
Toronto Humane Society®
Ontario SPCA
Feral Toronto
Ontario Veterinarian Medical Association
Toronto Animal Services

Ask a Question

Use this form to share any questions you have about the services provided by Cat Sitter Toronto. We do our best to answer all correspondence promptly, usually within 24 hours.

Girl with two kittens

Book an Appointment

Schedule Toronto cat sitting services online

Service Areas (Downtown Toronto & East End)

⦁ St. James Town

⦁ Cabbagetown

⦁ Regent Park

⦁ Trefann Court

⦁ West Don Lands

⦁ Garden District

⦁ Downtown

⦁ Chinatown

⦁ Entertainment District

⦁ East Bayfront

⦁ Bathurst Quay

⦁ Distillery District

⦁ Financial District

⦁ The Beach

⦁ Upper Beaches

⦁ Beach Hill

⦁ Fallingbrook

If you’re unsure if we cover your specific area, please feel free to email or give us a call.

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